Refund policy

RETURN & REFUND POLICY

We accept returns on eligible, non-personalized items within 30 days of delivery.

ELIGIBILITY
To qualify for a return, the item must be unused, unworn, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.

PERSONALIZED AND CUSTOM PRODUCTS
Because personalized, custom-made, and made-to-order products are created specifically for each customer, they are final sale and cannot be returned or exchanged for reasons such as a change of mind, an incorrect size selected by the customer, or an error in information or artwork supplied by the customer.

If a personalized item arrives damaged, defective, or different from the approved order because of an AKLIMAY error, contact us promptly so we can review the issue and provide an appropriate replacement or refund.

STARTING A RETURN
Before sending an item, contact us at aklimay@aklimay.com with your order number and the reason for the request. Returns sent without prior authorization will not be accepted.

Approved returns must be sent to:
AKLIMAY
171 NW 85th Pl
Miami, FL 33126
United States

If your return is approved, we will provide instructions for sending the item. Please use a trackable shipping method. Original shipping charges are not refundable unless the return results from an AKLIMAY error.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order when it arrives. If it is damaged, defective, or incorrect, contact aklimay@aklimay.com promptly and include your order number and clear photographs so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS
Personalized, custom-made, made-to-order, final-sale, and gift-card purchases are not returnable, except when an item is damaged, defective, or incorrect because of an AKLIMAY error.

EXCHANGES
For eligible non-personalized items, contact us first. Once a return is approved, the fastest way to receive a different item is to place a new order.

REFUNDS
We will notify you after receiving and inspecting an authorized return. If approved, the refund will be issued to the original payment method within 10 business days. Processing time may vary by bank or card provider. If more than 15 business days have passed since approval, contact aklimay@aklimay.com.

EUROPEAN UNION CUSTOMERS
If an order is shipped to the European Union, applicable consumer cancellation rights remain in effect. Exceptions permitted by law, including certain personalized or custom-made goods, may apply.

Questions about returns can be sent to aklimay@aklimay.com.