Shipping Policy — AKLIMAY Studio

Order Processing

Standard orders are generally processed within 2–5 business days before shipment. Personalized and made-to-order products may require additional production time depending on the item, quantity, artwork approval, and project complexity. Any production estimate provided for a custom project begins after all required details and artwork are approved. Orders are not normally processed or shipped on weekends or U.S. holidays.

United States Shipping

Current shipping options displayed at checkout are:

• Standard: $8 USD; free for eligible U.S. orders of $70 USD or more; estimated transit time 3–5 business days after shipment.
• Express: $15 USD; estimated transit time 1–2 business days after shipment.

Delivery times are estimates, not guarantees, and do not include production or processing time.

International Shipping

International shipping is available to eligible destinations shown at checkout. Rates and available services are calculated at checkout based on the destination, package, and carrier. Delivery times vary by destination, carrier, and customs processing.

Taxes, Duties, and Customs

International orders may be subject to import taxes, duties, brokerage charges, or customs fees imposed by the destination country. Unless checkout specifically shows these charges as prepaid, they are the customer’s responsibility and are not included in the product price or shipping charge.

Tracking

When tracking is available, you will receive a shipping confirmation with tracking information after the carrier accepts your package. Tracking updates are controlled by the carrier and may take time to appear.

Address Accuracy

Please review your shipping address before submitting your order. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after production or fulfillment has begun. Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Delays, Lost Packages, and Damage

Carrier and customs delays can occur after an order leaves our studio. If tracking shows an unusual delay, loss, or delivery problem, contact us at aklimay@aklimay.com so we can assist with the carrier. If an item arrives damaged or incorrect, contact us promptly with your order number and clear photos of the packaging and item.

Contact

AKLIMAY Studio
Email: aklimay@aklimay.com
Phone: +1 (786) 538-5414
Miami, Florida, United States